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| Samsung Galaxy S4 on display at the press briefing in Lagos on Tuesday |
Samsung Electronics has announced that
it will be providing its customers in Nigeria and other pan-African countries
with a 24-month “Accidental Damage from Handling” (ADH) warranty to cover
screen and liquid damages to its new, flagship Galaxy S4 smartphone, at no
extra charge.
A world first from the level of an
original equipment manufacturer, the warranty includes two free repairs in the
event of accidental damage to the screen of the device.
The Galaxy S4 will be on sale at
Samsung stores and accredited dealers across Nigeria from Friday, May 3, 2013,
ahead of its formal launch in Lagos on May 10. The company is currently
partnering major telecommunication operators and service providers in the country
via a pre-order service, in a drive to encourage consumers to be one of the
first to own the sought after smartphone.
Speaking at a press briefing to
announce the coming launch, Director, Hand Held Products, Samsung Electronics
West Africa, Mr. Emmanouil Revmatas described the introduction of the warranty
as a standard for the Galaxy S4, as part of Samsung’s commitment to providing
its customers with innovative and impeccable after-sales services.
“At Samsung, we understand the unique
needs of our customers and this is another value-added service we are
introducing to provide them with comprehensive service assistance in the event
of accidental handling damage to their devices. We are very excited to be the
first mobile device manufacturer to come out with this level of service,” he
said.
He added that Samsung Electronics will
continue to provide value and long-term, sustainable support and service to its
customers.
The ADH warranty will be incorporated
into the existing 24-month standard factory warranty on the Galaxy S4.
Customers can register their devices through Samsung’s e-Warranty service from
their phones within the first 30 days of purchase. In the event of damage,
registered customers will be able to take their device to an authorized Samsung
Service Centre for repairs. The Service Centre will replace the screen or board
free of charge. According to Samsung, this warranty will cover only screen and
liquid damages. Customers will be limited to two incidents requiring repairs
within a 24-month period.
Countries where Samsung’s ADH is
currently available include Nigeria, South Africa, Namibia, Zambia, Kenya,
Mauritius, Ghana, Uganda, Senegal, Cote d’Ivoire, Sudan, Angola, Tanzania,
Botswana, Ethiopia and Mozambique.
