At Apple, we strive to make world-class products that
deliver the best experience possible to our customers. With the launch of our
new Maps last week, we fell short on this commitment. We are extremely sorry
for the frustration this has caused our customers and we are doing everything
we can to make Maps better.
We launched Maps initially with the first version of iOS. As
time progressed, we wanted to provide our customers with even better Maps
including features such as turn-by-turn directions, voice integration, Flyover
and vector-based maps. In order to do this, we had to create a new version of
Maps from the ground up.
There are already more than 100 million iOS devices using
the new Apple Maps, with more and more joining us every day. In just over a
week, iOS users with the new Maps have already searched for nearly half a
billion locations. The more our customers use our Maps the better it will get
and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by
downloading map apps from the App Store like Bing, MapQuest and Waze, or use
Google or Nokia maps by going to their websites and creating an icon on your
home screen to their web app.
Everything we do at Apple is aimed at making our products
the best in the world. We know that you expect that from us, and we will keep
working non-stop until Maps lives up to the same incredibly high standard.
Tim Cook
Apple’s CEO
Source:
http://www.apple.com/letter-from-tim-cook-on-maps/